Maintenance and support services for WordPress websites

Robust security to protect your reputation

Security breaches caused by ransomware, malware, and phishing campaigns can irreparably damage a brand’s reputation. A professional care plan includes corporate-grade security measures to safeguard valuable company data and maintain customer trust.

Optimal performance that drives engagement

Slow websites lead to frustrated users, lost opportunities, and abandoned carts. Best-in-class maintenance and support packages include high-performance hosting and content delivery networks, to ensure pages load quickly and resources remain accessible to users worldwide.

Responsive support for swift resolutions

Website issues are inevitable. Fear and panic don’t have to be. Having a responsive support team available to provide expert help means that small issues can be identified and resolved before they escalate into big problems and impact operations.

User experience that turns browsers into buyers

A well-maintained website provides a smooth and intuitive user experience, helping visitors find what they need without friction. A website care plan can mean the difference between visitors clicking away and converting into satisfied customers.

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Standards compliance that secures business

All website care plans should include GDPR checks and regular compliance audits, to demonstrate that your business meets industry regulations – essential for protecting data, avoiding penalties, and maintaining stakeholder confidence.

What’s included in a website maintenance package?

Website maintenance packages vary depending on industry, organisation, and budget but all robust plans cover the essentials for keeping websites secure, accessible, usable, and fast. This includes:

High-performance hosting
Fast, reliable hosting with duplicate staging environments for safe testing and development so that your website is always available.

Managed updates
Handling of all updates for WordPress and third-party plugins, extensions, and themes to eliminate vulnerabilities and keep your site running smoothly.

Corporate-grade cybersecurity
Layered security protections including brute force attack protection, two-factor authentication, managed firewalls, and daily security scans to guard against evolving threats.

Backup and recovery
Twice daily backups stored both on-site and off-site, to ensure your data remains safe and quickly recoverable.

Expert support
Direct access to a knowledgeable and personable support team for prompt resolution of issues along with out-of-hours monitoring and engineers on call 24/7

How to choose the best maintenance and support services?

To guarantee the long-term security, performance, and accessibility of your website, you need to be confident that the website maintenance provider you choose is a good match for your needs.

Here are five key factors to consider when you are evaluating digital partners and their services:

Proven expertise with your platform
Choose a partner that has a proven track record of managing business critical WordPress websites. With over 80 years of combined WordPress expertise, Castlegate specialises in handling complex sites containing both custom code and off-the-shelf components.

Customer reviews and testimonials
Look for positive feedback and testimonials from companies similar to yours for honest insight into the provider’s approach, reliability, and quality of service. You can find client testimonials in our portfolio of work and read our 5 star-only reviews on Google.

Enterprise grade security and compliance
Your provider should understand compliance and be familiar with the regulatory requirements of your industry. Castlegate secures websites to the highest level of cybersecurity attainable within WordPress and partners with ISO/IEC 27001 and SOC 2 Type I/II certified hosting providers.

High-performance hosting infrastructure
A website is only as strong as its infrastructure. Select a provider that guarantees performance and accessibility. Castlegate’s high speed hosting and global content delivery network optimise load times for all visitors, no matter their location or device.

Expert support available round-the-clock
Website support extends beyond troubleshooting. You also need a team who you can trust for ongoing guidance. Our clients get direct access to our in-house, UK-based support team, with out-of-hours monitoring and 24/7 data centre engineers availability.

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Modernisation and security for Revolution Software

Castlegate took over the maintenance of the website for acclaimed video game developer, Revolution Software. We implemented robust backups, fortified their cybersecurity, and provided reliable, fast managed hosting. Today, we provide performance monitoring and responsive support to keep their site secure, efficient, and well-managed.

The Insurance Emporium blog visualised on a desktop device

Industry-leading blog uptime for The Insurance Emporium

UK-based personal line insurer, The Insurance Emporium, relies on its WordPress blog to drive sales but needed to free up their internal team from managing it and chose Castlegate to manage their valuable digital assets. We migrated their website to a secure, high-performance private server to ensure optimal content delivery speeds and industry-leading uptime.

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Proactive maintenance for The Association for Perioperative Practice (AfPP)

When AfPP found Castlegate, their new website build was at a standstill due to challenges faced by multiple subcontractors. We stepped in, taking over the codebase, rebuilding key sections of the website, and optimising its functionality. We now provide robust hosting, proactive maintenance, and ongoing support to meet AfPP’s evolving needs.

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Expert guidance and future planning for Rapleys

Rapleys, a UK-based property consultancy, were looking for a full-service website agency and decided to partner with Castlegate. We implemented fast hosting for rapid site searches, made high-end security enhancements, and provided them with the in-house support and capacity to expand their WordPress installation, paving the way for future development.

Get in touch for a bespoke quote

Ready to future-proof your website with a comprehensive care plan? Contact us today to discuss your requirements and receive a tailored maintenance and support quote.

You can call us on 01904 654 036 or email your enquiry to info@castlegateit.co.uk

Maintenance and support services for WordPress websites