Support over the coming weeks…

by Oliver Rigg 26 Mar 2020

Most of our staff are currently working from home.  With a skeleton service operating from our York city centre office we want to reassure you that we’re still here to help.

How to contact us

For help and support, website updates, and changes to domain name settings email support@castlegateit.co.uk. This mailbox is monitored continuously during working hours. Your request will automatically enter our task management system and be promptly allocated to a member of our staff.

Everyday we will pick up messages left on the office phone answering service and get back to you as soon as we can.

If there is a serious issue with your website out of hours, you may also contact us via text message: 07904 299863.

Contacting your customers

Many of you will be contacting your own customers to inform them of your arrangements or services.

Please note that mailboxes provided by Castlegate limit the number of emails that can be processed. If the limits are exceeded the service is automatically blocked.

A typical sending limit is 1000 emails per mailbox per day, although per minute and hourly limits may also apply.  In normal circumstances, these limits allow plenty of scope for most users.

If you wish to reach 100s or 1000s of recipients use a reliable bulk email sending service such as  Mailchimp or Campaign Monitor. We can help you set up your account and/or send out the bulk email for you.

Wishing you well

We want to support you as best we can during this difficult time.

Feel free to contact me directly if you have any questions about these arrangements of if I can help with anything else.

Best wishes

Jim Semlyen
Managing Director
Castlegate IT Limited

by Oliver Rigg

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